We hope you love everything you purchase from us, but if something isn't quite right, we accept returns within 7 days (with some exclusions and conditions apply, see below).
Items must be accompanied by a receipt, be in new and unused condition, have any tags still attached and be accompanied by any original packaging such as branded boxes and bags.
We offer full refunds to the original payment method or exchanges on full-priced items, and exchanges or store credit ONLY on sale items. Sale items reduced by 50% or more are final sale (no returns).
We also do not accept returns on vintage items, intimates (underwear) or pierced ear jewellery.
Online returns
If you wish to return or exchange an item you purchased from our online store, please contact us prior to returning your item for authorisation.
- We offer refunds or exchanges on eligible purchases if actioned within our 7 day return timeframe, commencing from the date the parcel was delivered or collected from a pick-up location (according to the tracking information) and ending on the date the items are received back in our store.
- Items returned outside the 7 day return timeframe are eligible for store credit ONLY at our discretion ~ returns for store credit may be rejected if the return request or return shipping was not actioned in a timely manner.
- You will be responsible for shipping costs in the case of either a refund or exchange. We recommend you send the parcel via a secure shipping method with tracking and insurance.
Returns will be processed within 3 business days of receipt, with payment refunded to the original payment method.
Unfortunately we cannot refund the original or return shipping costs. If you received free shipping on your original order and are returning the purchase in full, we will deduct the cost of this shipping from the refund amount.
The address to send returns to is:
Heyday Store
154 King William Rd
Hyde Park
South Australia 5061
Tel: 0488 223 102
Please choose carefully as we are unable to cancel or modify an online order once it has been placed.